How Virtual Assistants Work

Provided you have inbound phonecalls for your company then Connects Virtual Assistant service can help. There are several ways that our operators can handle calls and it all really depends on how your company functions. As our client base is extremely varied, so is the manner in which we operate- our flexibility makes our service very accessible to many businesses.

• How we receive your calls
• How we handle your calls
• How we send details/transfer your calls

How we receive your calls

When a client signs up or tries out the service with Connect, they are given an unique telephone number which allows our virtual assistants to recognize their company calls coming in. The majority of our clients choose to divert their existing business number to us, however some do give this out as their new point of contact.

By diverting your calls to us it means that you are always in control of how and when you use our service. Call divert can be set up to send calls to us all of the time, when your business line id engaged or after a certain number of rings. Some of our existing clients only use us during their lunch break whilst others use us if they are out of the office for extended periods.

How your virtual assistant handles your calls

The straight answer is - how you tell us to handle them! No two clients are the same and so our system is flexible in order to accommodate as many of our client wishes as possible. You let us know how the calls are to be answered (for example "good morning, ABC test services, how can I help you?) and you tell us what information you would like collected. Calls can either be transferred to the correct person/department or a message emailed/txted depending on your wishes.

As many of our clients movements change on a daily basis, they like to keep us informed daily of whether they are in or out of the office, expected back soon, in meetings all day etc. The more our clients keep us informed (just as they would their secretary) the better we are at handling calls.

How we send details/transfer your calls

Again this really is down to our clients wishes. We have many cases where all messages are simply to be emailed to one address, others where depending on urgency they can be sent as a txt message and also sent to multiple email addresses and lots where calls are to be transferred through. A lot of our existing clients like to give us a "VIP" list of customers that are always transferred.

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