Our company has around 40 full time members of staff, most of whom receive regular phone calls from clients. Rather than employ another receptionist, we send our overflow calls to our virtual assistant during peak times, it works really well for us.
Rob Pollard, Solicitor
No, our service works by giving you a unique telephone number that you divert your existing lines to. In some circumstances you may need to contact your telecoms provider to set up a call divert facility.
Yes, we do not outsource any of our services. All calls are answered and handled by our team of virtual assistants at our call centre in Edinburgh, Scotland.
Each virtual assistant client is given their own, unique telephone number which they divert calls to. Our systems are able and recognise calls for your company and instruct operators how the call is to be answered, what details are to be collected and whether the call should me transferred or a message sent.
Yes, so long as you are able to divert calls from your mobile. Please be aware, however, that your mobile companies may charge you for this. Many of our clients also give out their unique telephone number to customers so that calls come direct to us.
Absolutely, so long as you tell us who your VIP callers are likely to be. Many of our existing clients also like to have new business enquires transferred though to them.
No, our lines and operators are always ready to take your calls. If you are planning to go away for a few weeks or at least will be responding to messages differently it is advisable to let us know so that we do not give any incorrect details to your callers.
We can have you set-up in under two hours usually. Your trial starts when we receive your first call.
No catch, we offer our trial as a way of introducing the concept to you and your business. By giving you a free trial it enables you to see if and how the service works within your business structure. As our service is priced by a usage tariff, a weeks free trial also allows us to estimate a monthly tariff to suit. It is completely free and can be cancelled at any time during or at the end of the one week if you decide it's not for you.
Yes, you will be provided with a username and password which will enable you to view the current days messages and past messages.
You can contact Connect Virtual Assistants on 0845 123 1151 or email info@virtualassistants.org.uk, if you would prefer that we give you a call then please fill out some contact details below:
